01. What files can be uploaded?
You can upload JPG, JPEG and PNG Files. Most cameras will deliver jpg files out of the box.
02. What types of vehicles do you create custom backgrounds for?
We can create custom backgrounds for all types of vehicles, including cars, trucks, motorcycles and more.
03. Can I request revisions to the custom backgrounds?
Yes, we offer revisions to ensure that our clients are satisfied with the final product. We work closely with our clients to understand their needs and make revisions accordingly. Credits for those images will be readded to your account.
04. What is your customer service policy?
We pride ourselves on providing excellent customer service. Our team is available to answer any questions or concerns you may have throughout the project, and we are committed to delivering results that exceed your expectations.
05. How do I provide you with my car images?
Once the credits are credited to your account, you can click the “My Workspace” link from the email.
There the photos will be uploaded directly into the folder 01_Input.
06. Do you offer any discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please see our different plans (Beginner, Regular, Corporate) on the homepage.
07. Can I use a background of my own choice?
Of course, you can also include your own background.
When choosing the background, you should take into account that, if possible, there are no things on it that allow a size comparison with the photographed car. This way you can avoid that the result looks unrealistic.
08. What image quality do i need?
Any reasonably up-to-date smartphone delivers a sufficiently good image quality.
Much more important than the technical details of the photo are, for example, the shooting location and time.
The result will be optimal if the car is photographed outdoors during the day when clouds cover the sun. At this moment the light is great and the car is evenly illuminated everywhere.